Welcome to Kapizox. Please read these Terms carefully before using the platform. These Terms govern your access to and use of the Kapizox mobile application and website (collectively, the "Platform"), operated by Kapizox Solutions ("Kapizox", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000. This document is generated by a computer system and does not require any physical or digital signatures to be legally valid and enforceable.
By downloading, installing, accessing, or using the Kapizox mobile application, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations of India. If you do not agree to any part of these Terms, you must immediately cease use of the App.
These Terms constitute a legally binding agreement between you and Kapizox Solutions, a sole proprietorship registered under the Micro, Small and Medium Enterprises Development Act, 2006 (MSMED Act) with Udyam Registration, and operating under the laws of India. By registering on the platform, you represent and warrant that you have read, understood, and agree to be bound by these Terms in their entirety.
Guest Mode: Users who access the platform without creating an account ("Guest Users") are also bound by these Terms to the extent applicable to their use. By accessing or continuing to browse the platform in guest mode, you acknowledge that you have read these Terms and agree to comply with them. Guest Users who do not agree must discontinue use immediately.
Kapizox is an online intermediary marketplace platform as defined under Section 2(1)(w) of the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules 2021"). Kapizox intends to qualify for safe harbour protection under Section 79 of the IT Act by observing due diligence as required under the IT Act and IT Rules 2021.
Kapizox connects clients ("Clients") with independent visual creators including photographers, videographers, cinematographers, drone operators, reel creators, live streamers, and photo/video editors ("Creators") across India.
Kapizox acts solely as a technology intermediary for direct Creator-to-Client bookings made through the platform marketplace. We do not provide photography, videography, or any creative services directly in this capacity. We do not initiate, select recipients of, or modify any transaction or content between users. All contracts for services in this model are formed directly between Clients and Creators. Kapizox is not a party to any such contract, and bears no responsibility for the quality, timeliness, legality, or outcome of any services arranged through the platform.
Platform Booking Service Exception: Where Kapizox operates its managed Platform Booking Service (described in Section 5A), Kapizox does not act as a mere intermediary but as a coordinating service provider. In respect of Platform Booking Service, the intermediary protections claimed in this Section do not apply. Kapizox accepts the specific obligations and liabilities described in Section 5A for Platform Booking Service transactions.
You may browse creator profiles on Kapizox without creating an account ("Guest Browsing"). However, booking creators, leaving reviews, following or liking creators, and accessing your bookings or notifications require a registered account.
You must be at least 18 years of age to create an account. By registering, you confirm that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and are fully liable for all activity that occurs under your account.
Kapizox reserves the right to suspend, deactivate, or permanently terminate accounts that violate these Terms, engage in fraudulent or illegal activity, or cause harm to other users or the platform.
Platform Security: Kapizox implements reasonable technical and organisational security measures to protect user data and platform integrity in accordance with CERT-In (Computer Emergency Response Team – India) guidelines issued under Section 70B of the IT Act, 2000, the Telangana Cyber Security Policy, and applicable data protection laws. In the event of a significant cybersecurity incident or data breach, Kapizox will report the incident to CERT-In and notify affected users within the timelines prescribed under applicable law.
In accordance with Rule 3(1)(b) of the IT Rules 2021, users must not host, display, upload, modify, publish, transmit, store, update, or share any information or content that:
Violation of these provisions will result in immediate content removal and account termination, and may be reported to law enforcement authorities.
Content Takedown: Report unlawful or harmful content to grievance@kapizox.com. Kapizox will act within 72 hours for unlawful content that poses immediate risk.
Non-Consensual Intimate Imagery & Deepfakes: Non-consensual intimate imagery ("NCII") and AI-generated deepfakes depicting real individuals in a sexually explicit or defamatory manner will be treated as a priority takedown matter. Upon receipt of a valid and complete complaint, Kapizox will endeavour to remove or disable access to such content within 24 hours, and will act within 72 hours in all cases. Kapizox does not guarantee action within any specific timeframe where the complaint is incomplete or the content cannot be located. Emergency requests: grievance@kapizox.com with subject line "URGENT – NCII/Deepfake Takedown".
All booking requests are subject to review and approval by the Kapizox team. Payments are processed through our RBI-regulated payment aggregator partner that is PCI-DSS Level 1 compliant. Kapizox does not store card numbers, CVVs, bank account details, or any sensitive payment credentials.
A platform service fee is charged on confirmed bookings. This fee, along with applicable Goods and Services Tax ("GST") at the prevailing rate, is clearly disclosed before payment is completed. Advance payments made to confirm a direct Creator booking (marketplace/home feed) are non-refundable except as provided in Section 6. For Platform Booking Service, payment is due only after written booking confirmation from Kapizox, and cancellation and refund terms are governed exclusively by Section 5A.
GST — Tax Collected at Source (TCS): In accordance with Section 52 of the Central Goods and Services Tax Act, 2017, Kapizox operates as an E-commerce Operator facilitating the supply of services by Creators through its platform. Kapizox is required to collect TCS at the applicable rate on the net value of taxable supplies and remit the same to the Government of India. Creator payouts are disbursed net of applicable TCS. For TCS certificates or GST compliance queries, contact finance@kapizox.com.
Kapizox does not act as a payment system operator, escrow provider, bank, or financial institution. Kapizox does not hold, control, or manage user funds at any point in the transaction.
In addition to facilitating direct bookings between Clients and independent Creators, Kapizox offers a managed booking service ("Platform Booking Service") under which Kapizox itself takes responsibility for sourcing, assigning, and coordinating a suitable Creator for the Client's event. Platform Booking Service is available under tiered plans (e.g., Spark, Creator, Prime, Legend) displayed in the App.
Booking Confirmation: A Platform Booking request is not a confirmed booking. Submitting a request merely signals your interest and initiates a review by the Kapizox team. A booking is only confirmed when Kapizox sends written confirmation — via email to your registered address or via in-app message — explicitly stating availability, Creator assignment, and payment details. Verbal or telephonic communications alone do not constitute a confirmed booking.
Creator Assignment: Under Platform Booking Service, Kapizox selects and assigns a Creator who, in Kapizox's reasonable judgement, is best suited for the event. The Client does not have the right to specify or demand a particular Creator. Kapizox will endeavour to match the style and experience level appropriate to the selected plan.
Response SLA: Kapizox will make reasonable efforts to contact the Client within 24 hours of a request to confirm availability and next steps. This SLA is target-based and does not constitute a guarantee. Failure to contact within 24 hours does not entitle the Client to any compensation other than cancellation of the request with no charge.
Payment Terms: Payment is due within 48 hours of receiving written booking confirmation from Kapizox, unless otherwise agreed in writing. Failure to pay within this window may result in automatic cancellation of the confirmed booking. All prices include 18% GST.
Cancellation by Client:
A cancellation is effective from the time Kapizox receives written notice (email or in-app message), calculated in Indian Standard Time (IST).
Cancellation by Kapizox: If Kapizox is unable to fulfil a confirmed Platform Booking, the Client is entitled to: (a) a full refund of all amounts paid within 5–7 business days, or (b) priority rescheduling to the next available date at no additional charge — at the Client's choice.
Rescheduling: Each confirmed Platform Booking entitles the Client to one (1) free reschedule, provided the request is made at least 5 days before the original event date. Additional rescheduling or late rescheduling requests may incur fees. Client no-show without cancellation notice is treated as a same-day cancellation — no refund applicable.
Deliverables: Final edited photos, reels, or video highlights will be delivered within the timeline specified at booking confirmation (typically 7–14 calendar days after the event). Raw or unedited footage is not included in any Platform Booking plan unless explicitly stated. Events outside listed service cities may attract additional travel and logistics charges, disclosed and agreed upon before confirmation.
Content Rights: Deliverables are provided for the Client's personal or internal use consistent with the booked event. Broadcast, resale, sublicensing, or large-scale commercial exploitation requires prior written permission from Kapizox. The Creator retains copyright in all original creative works under Section 17 of the Copyright Act, 1957, unless a specific written assignment is executed.
Quality Assurance: If the Client believes deliverables fall significantly below the standard promised for the selected plan, they must notify Kapizox in writing within 7 days of delivery with specific details. Kapizox will investigate and may, at its discretion, offer remediation such as re-editing, partial refund, or credit — but does not guarantee reshoot or full refund on subjective quality grounds alone.
Client Conduct: The Client is responsible for providing a safe and respectful working environment for the assigned Creator. Harassment or abusive conduct towards the Creator may result in immediate withdrawal from the event — treated as a client-initiated same-day cancellation with no refund — and permanent account suspension.
Liability Cap for Platform Bookings: Kapizox's total liability for any Platform Booking claim is limited to the total amount paid by the Client for that specific booking. Kapizox is not liable for missed moments, circumstances beyond the Creator's control (venue restrictions, lighting, weather), technical equipment failure despite reasonable care, or subjective dissatisfaction with creative style.
Note: For Platform Booking Service cancellations, the specific terms in Section 5A apply and supersede this Section.
Refunds are processed within 5–7 business days to the original payment method, subject to our payment processor's timelines. Disputes regarding refund eligibility must be raised within 7 days of the event date. Nothing in this Section limits any statutory rights available to consumers under the Consumer Protection Act, 2019.
Creators must provide accurate, truthful, and up-to-date information about their services, experience, pricing, and availability. Creators are solely responsible for delivering services as described and agreed in the confirmed booking.
Creators confirm that all portfolio content is original or that they hold valid rights or licences to use it. Creators must obtain prior written or documented consent (a model release) from all identifiable individuals in uploaded photos or videos.
AI-Generated Content Disclosure: Creators who use artificial intelligence tools to generate, enhance, or materially alter portfolio content must clearly and prominently label such content as "AI-Generated" or "AI-Enhanced" in the content description. This obligation arises under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2026 ("IT Amendment Rules 2026"). Presenting AI-generated work as wholly original photography or videography constitutes misrepresentation and a breach of these Terms.
Drone operators must hold a valid UAS Operator Permit and Remote Pilot Licence under DGCA Drone Rules, 2021. Kapizox does not verify DGCA compliance — all liability for non-compliant drone operations rests solely with the Creator.
Creators are independent service providers — not employees, agents, or partners of Kapizox. Creators are solely responsible for their own tax obligations including income tax and GST registration where applicable.
This Section governs the commercial relationship between Kapizox Solutions and all Creators who register on the platform and accept bookings through it ("Freelancer Creators"). These terms apply in addition to Section 7.
Independent Contractor Status: Freelancer Creators are strictly independent contractors. Nothing in these Terms shall be construed to create an employment, apprenticeship, labour, agency, partnership, or joint venture relationship between Kapizox and any Freelancer Creator. Kapizox does not supervise, control, or direct the manner or means by which a Freelancer Creator performs their services.
No Employment Benefits: Freelancer Creators are not entitled to any employment benefits from Kapizox whatsoever, including but not limited to: monthly salary, Employee Provident Fund (EPF/PF) under the EPF Act, 1952; Employees' State Insurance (ESIC) under the ESI Act, 1948; gratuity under the Payment of Gratuity Act, 1972; paid or unpaid leave of any kind; bonus under the Payment of Bonus Act, 1965; retrenchment compensation; or any other benefit under the Industrial Disputes Act, 1947, the Code on Wages, 2019, or any other applicable Indian labour law.
No Guaranteed Income: Kapizox does not guarantee any minimum number of bookings, assignments, or income. Listing on the platform does not create any obligation on Kapizox to provide or direct work.
Platform Commission — Direct Marketplace Bookings (Home Feed): When a Client books a Creator directly through the Kapizox home feed or creator listings, Kapizox charges a platform commission of between 5% and 10% of the confirmed booking value. The applicable rate will be communicated at booking confirmation and displayed in the Creator's earnings summary. Kapizox reserves the right to revise commission rates at any time by providing at least 30 days' written notice. Rates will not be revised more than twice in any calendar year without compelling business justification.
Platform Commission — Platform Booking Service Assignments: When Kapizox assigns a Creator under its managed Platform Booking Service (Section 5A), a higher commission of 30% of the total booking value applies. This reflects Kapizox's active role in sourcing, managing communication, quality assurance, and logistics. The Creator's net payout is 70% after Kapizox's commission and applicable tax deductions. The split will be confirmed in writing before the Creator accepts the assignment.
Payment Disbursement: Creator payouts for completed bookings will be processed within 7–14 business days following: (a) Client confirmation of service delivery, or (b) expiry of the Client's 7-day dispute window — whichever is later. Payouts are made to the UPI ID or bank account provided in the Creator's profile. Kapizox is not responsible for delays caused by incorrect payment details.
Chargeback & Refund Clawback: If a Client receives a full or partial refund for a booking already paid out to the Creator, Kapizox reserves the right to deduct the corresponding amount from the Creator's next payout or recover it directly. The Creator will be notified in writing before any clawback is executed.
Tax Obligations: Freelancer Creators are solely responsible for all tax obligations arising from platform income, including income tax (Income Tax Act, 1961), GST registration and filing where annual turnover exceeds the applicable threshold (CGST Act, 2017), and state professional tax. Kapizox will deduct Tax Deducted at Source (TDS) under applicable provisions (including Section 194H or 194J of the Income Tax Act) where required by law, and will issue TDS certificates (Form 16A) accordingly.
Termination Without Notice — Abuse or Misconduct: Kapizox may terminate a Creator's account immediately and without prior notice for: verbal, written, or physical abuse or harassment of any Client, event guest, venue staff, or Kapizox team member; sexual harassment as defined under the POSH Act, 2013; fraud, theft, or dishonest conduct; arriving at an event under the influence of alcohol or controlled substances; misuse of Client personal data; or any conduct Kapizox determines to be harmful to any Client or the platform. No compensation or payout for pending bookings is owed in such cases.
Termination Without Notice — Policy Violations: Includes repeated off-platform contact sharing; presenting false credentials or AI-generated content as original; operating drones without valid DGCA certification; or receiving three or more substantiated client complaints within any 6-month period. Kapizox will determine whether complaints are "substantiated" based on review of booking records and evidence, in its reasonable discretion, and will notify the Creator before termination solely on this sub-ground.
Termination With Notice — Performance: Where a Creator's average platform rating falls below 3.0 out of 5.0 over any rolling 90-day period (minimum 3 completed reviews), Kapizox will provide a written 14-day performance improvement notice. Failure to improve may result in deactivation.
Non-Solicitation: Freelancer Creators must not solicit, approach, or encourage any Client introduced through the Kapizox platform to engage their services outside the platform, whether during, after, or in relation to a Kapizox booking. Circumventing Kapizox's commission structure by transacting directly with platform-introduced Clients constitutes a material breach and may result in immediate account termination and a claim for liquidated damages as a reasonable pre-estimate of loss, calculated as the commission Kapizox would have earned. The parties agree this is a genuine pre-estimate of loss and not a penalty.
Non-Exclusivity: These Terms do not impose exclusivity. Creators are free to list services on other platforms or accept private bookings, provided such activities do not conflict with an active confirmed Kapizox booking and do not involve misuse of Kapizox's Client data.
Confidentiality: Client personal information — including name, phone number, event location, and event details — shared through the platform is solely for the purpose of fulfilling the confirmed booking. Creators must not retain, share, sell, or use this information for any other purpose. Violation constitutes a breach of the Digital Personal Data Protection Act, 2023 and these Terms.
Creator Disputes: Freelancer Creators who dispute a payout amount, deduction, clawback, or termination decision (excluding immediate terminations for abuse) may raise a formal dispute by emailing support@kapizox.com within 15 days of the relevant event. Kapizox will acknowledge within 24 hours and endeavour to resolve within 15 business days. Unresolved disputes are subject to the arbitration mechanism in Section 16.
Clients must provide accurate event details when making a booking request. Clients must treat all Creators with dignity and respect — harassment, abuse, or discrimination will result in immediate account suspension.
Clients must not attempt to contract with Creators outside of the Kapizox platform to circumvent platform fees. Reviews must be genuine and based on real experiences — fake, malicious, or retaliatory reviews are prohibited.
All Kapizox platform content — including the logo, UI design, software, and branding — is owned exclusively by Kapizox Solutions and protected under the Copyright Act, 1957 and Trade Marks Act, 1999.
Photos, videos, and creative works uploaded by Creators remain the sole intellectual property of the Creator. By uploading content, Creators grant Kapizox a non-exclusive, royalty-free, worldwide licence to display and distribute that content for the duration it remains on the platform for the purpose of operating and promoting the platform. This licence is not perpetual or irrevocable — it ends when content is removed.
Copyright infringement notices may be submitted to legal@kapizox.com. Repeat infringers (3+ violations) will have their accounts permanently terminated.
The Kapizox platform is provided on an "as is" and "as available" basis without warranties of any kind. Kapizox does not warrant that the platform will be uninterrupted, error-free, or secure. Kapizox makes no representations regarding the quality, suitability, reliability, or accuracy of any Creator listed on the platform for direct Client-to-Creator bookings. Client engagement with any Creator in such bookings is entirely at the Client's own risk. Clients are encouraged to independently verify Creator credentials before booking.
Platform Booking Service Exception: The general disclaimers in this Section do not apply to Platform Booking Service. For Platform Booking Service, Kapizox accepts quality assurance obligations as specifically described in Section 5A.
To the maximum extent permitted under applicable Indian law, Kapizox shall not be liable for: (a) disputes, losses, or damages between Clients and Creators; (b) loss of revenue, profits, data, or goodwill; (c) indirect, incidental, special, punitive, or consequential damages of any kind.
Kapizox's total aggregate liability to any user for any claim is limited to the amount paid by that user to Kapizox in the three calendar months immediately preceding the date the claim arises.
Kapizox is not liable for failure or delay resulting from Force Majeure Events including acts of God, government orders, cyberattacks, failure of third-party service providers, or acts of war or terrorism.
Kapizox operates solely as a technology platform that connects clients with independent visual creators. We are not a party to any agreement, booking, or transaction made between clients and creators, and we bear no responsibility for the outcome of any such interaction.
Kapizox bears no responsibility for:
We strongly advise all users to conduct all communications, bookings, and payments exclusively through the Kapizox platform or through the Kapizox team. Off-platform dealings are entirely at your own risk and Kapizox will be unable to assist in resolving such disputes.
If you encounter suspicious activity, fraudulent behaviour, impersonation, or any conduct that violates our community standards — by a creator or a client — report it immediately to support@kapizox.com. We take all reports seriously and will investigate promptly.
Kapizox reserves the right to suspend or permanently ban any account found to be engaging in fraudulent, deceptive, or harmful behaviour on or off the platform.
You agree to defend, indemnify, and hold harmless Kapizox Solutions and its proprietor, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgements, awards, losses, costs, expenses, and legal fees arising from: (a) your violation of these Terms or any applicable law or regulation; (b) your use or misuse of the platform; (c) any content you upload, post, transmit, or make available through the platform; (d) any dispute between you and another user arising from services arranged through the platform; (e) your infringement of any third-party intellectual property, privacy, or other rights; (f) any claim by a third party relating to creative services you provided or received through the platform.
Upon termination of your account, your right to access and use the platform ceases immediately. The following provisions survive termination: Section 9 (Intellectual Property), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 13 (Indemnification), Section 16 (Governing Law & Dispute Resolution), and any other provisions that by their nature should survive. Termination does not release you from obligations that arose prior to the date of termination.
In accordance with the Information Technology Act, 2000 and Rule 3(1)(c) of the IT Rules 2021, Kapizox has designated a Grievance Officer:
Kapizox Grievance Officer
Email: grievance@kapizox.com
Address: Kapizox Solutions, Hyderabad, Telangana, India
Response: Acknowledgement within 24 hours · Resolution within 15 days
These Terms are governed by the laws of India. In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation for 30 days from written notice.
Unresolved disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana, India. Arbitration may be conducted in person or via virtual/online mode by mutual agreement.
The courts of competent jurisdiction in Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes not resolved by arbitration, including applications for urgent interim relief.
Note: Nothing in these Terms restricts a consumer's statutory right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 at their own jurisdiction.
Severability: If any provision is found unlawful or unenforceable, it shall be severed and the remaining provisions continue in full force.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kapizox regarding use of the platform.
No Waiver: Failure to enforce any right or provision does not constitute a waiver unless acknowledged in writing by Kapizox.
Assignment: You may not assign any rights or obligations under these Terms without Kapizox's prior written consent. Kapizox may freely assign these Terms.
Kapizox reserves the right to update these Terms at any time. We will notify users of material changes through in-app notifications or email at least 7 days before the changes take effect. Continued use of the App after revised Terms take effect constitutes your acceptance of the revised Terms. If you do not agree, you must discontinue use before the effective date of the changes.
Kapizox Solutions
Legal matters: legal@kapizox.com
Grievances: grievance@kapizox.com
General support: support@kapizox.com
Hyderabad, Telangana, India