Welcome to Kapizox. Please read these Terms carefully before using the platform. These Terms govern your access to and use of the Kapizox mobile application and website (collectively, the "Platform"), operated by Kapizox Solutions ("Kapizox", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000. This document is generated by a computer system and does not require any physical or digital signatures to be legally valid and enforceable.
By downloading, installing, accessing, or using the Kapizox mobile application, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations of India. If you do not agree to any part of these Terms, you must immediately cease use of the App.
These Terms constitute a legally binding agreement between you and Kapizox Solutions, a company incorporated under the laws of India. By registering on the platform, you represent and warrant that you have read, understood, and agree to be bound by these Terms in their entirety.
Kapizox is an online intermediary marketplace platform as defined under Section 2(1)(w) of the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules 2021"). Kapizox intends to qualify for safe harbour protection under Section 79 of the IT Act by observing due diligence as required under the IT Act and IT Rules 2021.
Kapizox connects clients ("Clients") with independent visual creators including photographers, videographers, cinematographers, drone operators, reel creators, live streamers, and photo/video editors ("Creators") across India.
Kapizox acts solely as a technology intermediary. We do not provide photography, videography, or any creative services directly. All contracts for services are formed directly between Clients and Creators. Kapizox is not a party to any such contract, and bears no responsibility for the quality, timeliness, legality, or outcome of any services arranged through the platform.
You may browse creator profiles on Kapizox without creating an account ("Guest Browsing"). However, booking creators, leaving reviews, following or liking creators, and accessing your bookings or notifications require a registered account.
You must be at least 18 years of age to create an account. By registering, you confirm that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and are fully liable for all activity that occurs under your account.
Kapizox reserves the right to suspend, deactivate, or permanently terminate accounts that violate these Terms, engage in fraudulent or illegal activity, or cause harm to other users or the platform.
Platform Security: Kapizox implements reasonable technical and organisational security measures to protect user data and platform integrity in accordance with CERT-In (Computer Emergency Response Team – India) guidelines issued under Section 70B of the IT Act, 2000, the Telangana Cyber Security Policy, and applicable data protection laws. In the event of a significant cybersecurity incident or data breach, Kapizox will report the incident to CERT-In and notify affected users within the timelines prescribed under applicable law.
In accordance with Rule 3(1)(b) of the IT Rules 2021, users must not host, display, upload, modify, publish, transmit, store, update, or share any information or content that:
Violation of these provisions will result in immediate content removal and account termination, and may be reported to law enforcement authorities.
Content Takedown: Report unlawful or harmful content to [email protected]. Kapizox will act within 72 hours for unlawful content that poses immediate risk.
Non-Consensual Intimate Imagery & Deepfakes: Non-consensual intimate imagery ("NCII") and AI-generated deepfakes depicting real individuals in a sexually explicit or defamatory manner will be actioned within 2 hours of a valid complaint. Emergency requests: [email protected] with subject line "URGENT – NCII/Deepfake Takedown".
All booking requests are subject to review and approval by the Kapizox team. Payments are processed through our RBI-regulated payment aggregator partner that is PCI-DSS Level 1 compliant. Kapizox does not store card numbers, CVVs, bank account details, or any sensitive payment credentials.
A platform service fee is charged on confirmed bookings. This fee, along with applicable Goods and Services Tax ("GST") at the prevailing rate, is clearly disclosed before payment is completed.
GST — Tax Collected at Source (TCS): In accordance with Section 52 of the Central Goods and Services Tax Act, 2017, Kapizox operates as an E-commerce Operator facilitating the supply of services by Creators through its platform. Kapizox is required to collect TCS at the applicable rate on the net value of taxable supplies and remit the same to the Government of India. Creator payouts are disbursed net of applicable TCS. For TCS certificates or GST compliance queries, contact [email protected].
Kapizox does not act as a payment system operator, escrow provider, bank, or financial institution. Kapizox does not hold, control, or manage user funds at any point in the transaction.
Refunds are processed within 5–7 business days to the original payment method, subject to our payment processor's timelines. Disputes regarding refund eligibility must be raised within 7 days of the event date. Nothing in this Section limits any statutory rights available to consumers under the Consumer Protection Act, 2019.
Creators must provide accurate, truthful, and up-to-date information about their services, experience, pricing, and availability. Creators are solely responsible for delivering services as described and agreed in the confirmed booking.
Creators confirm that all portfolio content is original or that they hold valid rights or licences to use it. Creators must obtain prior written or documented consent (a model release) from all identifiable individuals in uploaded photos or videos.
AI-Generated Content Disclosure: Creators who use artificial intelligence tools to generate, enhance, or materially alter portfolio content must clearly and prominently label such content as "AI-Generated" or "AI-Enhanced" in the content description. This obligation arises under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Amendment Rules, 2026 ("IT Amendment Rules 2026"). Presenting AI-generated work as wholly original photography or videography constitutes misrepresentation and a breach of these Terms.
Drone operators must hold a valid UAS Operator Permit and Remote Pilot Licence under DGCA Drone Rules, 2021. Kapizox does not verify DGCA compliance — all liability for non-compliant drone operations rests solely with the Creator.
Creators are independent service providers — not employees, agents, or partners of Kapizox. Creators are solely responsible for their own tax obligations including income tax and GST registration where applicable.
Clients must provide accurate event details when making a booking request. Clients must treat all Creators with dignity and respect — harassment, abuse, or discrimination will result in immediate account suspension.
Clients must not attempt to contract with Creators outside of the Kapizox platform to circumvent platform fees. Reviews must be genuine and based on real experiences — fake, malicious, or retaliatory reviews are prohibited.
All Kapizox platform content — including the logo, UI design, software, and branding — is owned exclusively by Kapizox Solutions and protected under the Copyright Act, 1957 and Trade Marks Act, 1999.
Photos, videos, and creative works uploaded by Creators remain the sole intellectual property of the Creator. By uploading content, Creators grant Kapizox a non-exclusive, royalty-free, worldwide licence to display and distribute that content for the duration it remains on the platform for the purpose of operating and promoting the platform. This licence is not perpetual or irrevocable — it ends when content is removed.
Copyright infringement notices may be submitted to [email protected]. Repeat infringers (3+ violations) will have their accounts permanently terminated.
The Kapizox platform is provided on an "as is" and "as available" basis without warranties of any kind. Kapizox does not warrant that the platform will be uninterrupted, error-free, or secure. Kapizox makes no representations regarding the quality, suitability, reliability, or accuracy of any Creator listed on the platform. Client engagement with any Creator is entirely at the Client's own risk.
To the maximum extent permitted under applicable Indian law, Kapizox shall not be liable for: (a) disputes, losses, or damages between Clients and Creators; (b) loss of revenue, profits, data, or goodwill; (c) indirect, incidental, special, punitive, or consequential damages of any kind.
Kapizox's total aggregate liability to any user for any claim is limited to the amount paid by that user to Kapizox in the three calendar months immediately preceding the date the claim arises.
Kapizox is not liable for failure or delay resulting from Force Majeure Events including acts of God, government orders, cyberattacks, failure of third-party service providers, or acts of war or terrorism.
Kapizox operates solely as a technology platform that connects clients with independent visual creators. We are not a party to any agreement, booking, or transaction made between clients and creators, and we bear no responsibility for the outcome of any such interaction.
Kapizox bears no responsibility for:
We strongly advise all users to conduct all communications, bookings, and payments exclusively through the Kapizox platform or through the Kapizox team. Off-platform dealings are entirely at your own risk and Kapizox will be unable to assist in resolving such disputes.
If you encounter suspicious activity, fraudulent behaviour, impersonation, or any conduct that violates our community standards — by a creator or a client — report it immediately to [email protected]. We take all reports seriously and will investigate promptly.
Kapizox reserves the right to suspend or permanently ban any account found to be engaging in fraudulent, deceptive, or harmful behaviour on or off the platform.
You agree to defend, indemnify, and hold harmless Kapizox Solutions and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and legal fees arising from: (a) your violation of these Terms; (b) your use or misuse of the platform; (c) any content you upload or transmit; (d) any dispute between you and another user; (e) your infringement of any third-party rights.
Upon termination of your account, your right to access and use the platform ceases immediately. Sections 9, 10, 11, 12, 14, and 15 survive termination. Termination does not release you from obligations that arose prior to the date of termination.
In accordance with the Information Technology Act, 2000 and Rule 3(1)(c) of the IT Rules 2021, Kapizox has designated a Grievance Officer:
Kapizox Grievance Officer
Email: [email protected]
Address: Kapizox Solutions, Hyderabad, Telangana, India
Response: Acknowledgement within 24 hours · Resolution within 15 days
These Terms are governed by the laws of India. In the event of a dispute, parties agree to first attempt resolution through good-faith negotiation for 30 days from written notice.
Unresolved disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana, India. Arbitration may be conducted in person or via virtual/online mode by mutual agreement.
The courts of competent jurisdiction in Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes not resolved by arbitration, including applications for urgent interim relief.
Note: Nothing in these Terms restricts a consumer's statutory right to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 at their own jurisdiction.
Severability: If any provision is found unlawful or unenforceable, it shall be severed and the remaining provisions continue in full force.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kapizox regarding use of the platform.
No Waiver: Failure to enforce any right or provision does not constitute a waiver unless acknowledged in writing by Kapizox.
Assignment: You may not assign any rights or obligations under these Terms without Kapizox's prior written consent. Kapizox may freely assign these Terms.
Kapizox reserves the right to update these Terms at any time. We will notify users of material changes through in-app notifications or email at least 7 days before the changes take effect. Continued use of the App after revised Terms take effect constitutes your acceptance of the revised Terms. If you do not agree, you must discontinue use before the effective date of the changes.
Kapizox Solutions
Legal matters: [email protected]
Grievances: [email protected]
General support: [email protected]
Hyderabad, Telangana, India